Level III Engineer

Introduction
Are you a technology-focused, problem solver individual looking to advance your career? If so, we’ve got an exciting opportunity for you. We are IVIONICS, a growing technology organization in search of a talented Level III Systems Engineer to join our team. If you’re ready to advance your career and be a part of our future success story, keep reading.

Why Choose Us?

1. Career Advancement. We’re not just offering a job; we’re offering a career. Join us, and you’ll have opportunities to advance yourself in the constantly growing technology sector.
2. A Flourishing Work Environment. At IVIONICS, we believe in fostering a positive workplace culture. We value collaboration, professional growth, and relationship-building both in/out of the office.
3. Work-Life Balance. We understand that your personal life is important. We offer flexible scheduling options to ensure you can manage your professional and personal life effectively.
4. Professional Development. If you’re willing to invest, then so are we. At IVIONICS, you’ll have access to ongoing training and development resources to continue enhancing your skills.
5. Competitive Compensation. We recognize your hard work and want to reward you for it. In addition to a competitive salary, all employees are eligible for a comprehensive suite of additional benefits including medical/dental/vision, retirement plans, paid-time off, and more.

Responsibilities: 

• Deliver expert service focused on the timely resolution of issues while exceeding client expectations for quality and professionalism.
• Receive incoming technical issues and requests that will include software, hardware and operating system problems for all company and customer-supported technologies. This will include desktops, laptops, wireless devices, peripherals, and commercial as well as proprietary software within the organization.
• Perform general break/fix and preventative maintenance functions as necessary: provide hands-on and/or remote support to desktops, laptops, wireless devices, and peripherals. You may also be required to perform basic hardware/software troubleshooting on servers and other network components.
• Perform all build, configuration, and install services for desktops, laptops, wireless devices, peripherals etc.
• Escalate issues and requests to higher level (Engineering Teams, Application Development, 3rd-party Vendors, etc.) whenever necessary in accordance with pre-defined SLA’s.
• Open, track, escalate and resolve each assigned ticket in our in-house problem ticketing system.

Technical Experience:

• Advanced working knowledge of Microsoft Windows desktop operating systems, including deployment, configuration, and in-depth troubleshooting across all supported versions through Windows 10. Ability to resolve complex OS-related issues across diverse environments.
• Expertise in Microsoft Office Suites through Office 365, including advanced troubleshooting of Outlook connectivity, Office activation issues, and integration with Exchange and SharePoint Online in a business setting.
• Hands-on experience leading and executing O365 migrations, including mailbox moves, DNS record updates, identity management (AAD Connect/Hybrid), and post-migration troubleshooting and optimization.
• In-depth knowledge of wireless devices and wireless networking, including configuration, optimization, and troubleshooting of enterprise-grade Wi-Fi systems across multi-SSID/VLAN environments.
• Strong understanding and administration of Microsoft Windows Server environments, including Active Directory, DNS, WINS, and DHCP. Able to design and troubleshoot complex domain issues, including multi-site replication, FSMO role management, and Group Policy enforcement.
• Experience administering Microsoft Exchange Server (on-premises) and cloud-based mail services, including hybrid environments, mail flow troubleshooting, retention policies, transport rules, and disaster recovery procedures.
• Proficient with Microsoft Intune (Endpoint Manager) for advanced policy creation, application deployment, device compliance, and integration with Azure AD Conditional Access.
• Experience with deploying and supporting Azure Virtual Desktop (AVD/VDI) environments, including profile management, autoscaling, session host image creation, and performance tuning in production environments.
• Working knowledge of VMWare technologies, including ESXi and vCenter management, virtual machine provisioning, snapshot management, resource allocation, and basic HA/DR configuration
• Demonstrated ability to implement and configure firewalls, including rulesets, VPN tunnels, NAT, and security policies for SMB/enterprise environments. Comfortable working with vendor-specific platforms.
• Experience with deployment and management of managed switches, including VLAN segmentation, trunk/access port configuration, link aggregation, and QoS prioritization.
• ​​​​​​​Operational expertise with Meraki wireless solutions, including dashboard configuration, access point provisioning, SSID setup, firmware management, and guest networking with content filtering
• ​​​​​​​Working understanding of networking architecture and equipment, including routers, firewalls, switches, structured cabling standards, and VoIP systems; ability to diagnose and resolve connectivity and performance issues at all layers of the OSI model.
• Hands-on experience with backup technologies, including configuration and management of hardware-based, software-based, and cloud backup solutions. Familiar with versioning, retention policies, and recovery testing.
• Working knowledge of security-related technologies, including multifactor authentication (MFA), endpoint encryption, application control, and compliance-aligned security practices within client environments.
• Proficient in hard drive imaging techniques using tools such as Clonezilla, MDT, or similar; experience creating, deploying, and managing standardized workstation images in multi-user environments.
• Operational knowledge of call center tools, including deployment and support of client-side applications and VoIP integrations in environments requiring call routing, recording, and CRM linkage.

Requirements: 

• Bachelor’s degree in an IT-related discipline or equivalent work experience. 
• 5-7 years full-time experience in a technical support role.
• Technical certification in a relevant technology discipline. (preferred)
• Must have reliable transportation, a valid NYS driver’s license and be willing to travel throughout the New York Tristate area.
• Able to work in a fast-paced, high-pressure environment.
• Excellent oral and written communications skills.
• Excellent Customer Service skills.
• Able to interact effectively with all levels of internal and customer contacts.
• Able to work flexible shifts (7am-6pm, M-F, 8:30-5:30 Tues-Sat, 8:30-5:30 Sun-Thurs) and be available for 24x7 off-hours coverage rotation (nights & weekends)
• Salary Range = $100,000 - $125,000

IVIONICS is committed to being an Equal Opportunity Employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, ethnicity, age, disability, marital status, veteran status, or any other characteristic protected by law.